Return Policy

With our simple returns process, you can shop online worry-free.

If something doesn’t work out, you can send most items back within 30 days of delivery.*

 

  • Start the return process within 30 days of receiving your item.

  • Product must be in new or unused condition, with all original product inserts and accessories.

  • We will refund the full cost of the merchandise and shipping charges if the return is a result of our error or defective product. We award a partial refund for opened or used products.

  • Ship the product as soon as possible so it arrives at our facility within 45 days of receipt of the item

  • We inspect all returned items and will refund you based on the condition of the item.


* You should note that this return policy does not apply to Marketplace Seller products (approved 3rd party sellers). For their return policy, please refer to the Seller’s individual policy.
    


How to Return an Item

Request a return through info@simpmodels.com, make sure the request include the following information:

  • Order number

  • Order name

 *Do not ship the item back until a written instruction is received through e-mail.

 


Defective Product and Returns Due to Our Error

If there are mistakes with your order, or products arrive defective/damaged at the time of receipt, we’ll make it right by:
 

  • Sending you replacement parts or accessories

  • Replacing the product or

  • Issue a refund

  • And we’ll also cover the cost of any return shipping

  • If the product is not defective, return shipping fees will apply and/or a partial refund may be issued

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